They’re here. For the first time in history, you have four generations in your workplace and five generations as customers. Today you have to understand Traditionalists, Baby Boomers, Gen Xers, and Millennials just to write an email that won’t make someone angry. These generations think differently, vote differently, buy differently, and dress differently. Not understanding these differences creates conflicts and loses sales:
•What are the differences between generations?
•How do we market to the younger generations when they have a different focus than the Boomers did at their age?
•What issues do the differences create for teams or even families?
This popular session is full of laughter and insight. Come and see yourself, your customers, your colleagues, and your future. In this session you will …
1.Learn if you “get it.” You’ll discover if you are being unconsciously rude to other generations.
2.You will understand generational differences so you will know when you are taking another generation’s behavior too personally.
3.They’ll get specific ideas for how to adjust your approach so you can become a trusted advisor to each of the generations.
They’re here. For the first time in history, you have four generations in your workplace and five generations as customers. Today you have to understand Traditionalists, Baby Boomers, Gen Xers, and Millennials just to write an email that won’t make someone angry. These generations think differently, vote differently, buy differently, and dress differently. Not understanding these differences creates conflicts and loses sales:
•What are the differences among the generations?
•What issues do the differences create for organizations, teams, or even families?
•How must marketing approaches change to reach the younger generations?
•What attracts and keeps younger employees?
•How will these differences complicate the mass exodus on the Boomers from the full time workforce over the next decade?
This popular session is full of laughter and insight. Come and see yourself, your customers, your people, and your future and walk away with practical ideas and plans for increasing your ability to get things done across the generations.
Leading the Millennials: Gaining, Training, and Retaining the Text Message GenerationThe newest generation, the Millennails, are here and the Traditionalist, Baby Boomers, and Generation Xers only know one thing: it's not business as usual. From their flip flops to their smart phones, the text message generation has a different approach. Organizations that figure out how to attract them, adjust to them, and retain them now will jump far ahead of those that ignore them until five years later.
Eventually, every organization will have to learn to work with Millennials in the war for talent. According the the Bureau of Labor Statistics by 2013, Boomers will drop by almost 25% while Millennials will make up 25% of the workforce.
This presentation will explain how the Millennials are different, why Millennials are different, how to attract, train, lead, and retain the next generation.
You'll laugh, you'll cry, you'll walk out with use today ideas. In the words of a thirty year boomer employee, "Before this presentation, I resented the Millennials for wanting things now that took me years to work for. But now, I understand how different their world was than mine and I can't wait to understand them better so I can really enjoy working with them. Plus, this had really helped me understand my own kids. I'm going to talk with them differently tonight."
Why Sales People Can’t Get Time to Sell and What to Do About ItThe phone rings, the email overwhelms, and the conference calls never end. When do your sales people sell? This presentation pulls apart what keeps sales people from selling and gives them practical tools for making their number and making a difference.
Road Kill on the Information Highway: How to Get Things Done When it Never StopsWe all struggle to keep up now that we live on the information high way. This presentation will help you get control back by helping you face your worst time management enemy, prioritize time in a new way, and learn to get the most important things done rather than stay buried in email and meetings.
The Big Burp®: Turning Around Negative Work EnvironmentsNothing is more frustrating or discouraging than trying to turn around negative environments or crabby employees. This humorous keynote uses the metaphor of burping a baby to help leaders understand how to keep their teams from turning negative and what to do when they have already have.
You’ll learn ...
•how to intervene before people get crabby
•how to separate the dangerously negative people from the merely irritating
•how to keep negative people from taking over your team
•how to lead change so that the positive energy carries the team
•how to raise the performance of everyone on the team
You've seen change programs backfire: Leaders roll out the same change management program for everyone and wonder why only the same fraction of the workforce responds positively. They spend hours trying to “sell” the change to the resistant employees not realizing that half their people don’t “buy” from management during change and their speeches only make their people more suspicious. They start change teams or new project teams that stall in internal debates that produce more Power Points than progress.
When they announce changes, leaders tell their people that change is a fact of life. But there is another fact of life that leaders often miss: people respond to change in five ways. When leaders and managers ignore the Five Change Responses their change plans backfire.
This humorous, fast paced session will walk you through a breakthrough approach to change. You’ll understand the Five Change Responses and . . .
•Why change programs backfire
•Why the sure fire change champions often burn out and disappoint us the quickest
Why most change teams die a slow death after going in circles until the forward thinking people disengage
•How to set up a team for a quick start
•Why trying to help people change is keeping them from changing
•How to map your team or organization on the Five Change Response curve
•How to find and train change sales people who can convince the critical few that will move the change forward
•How to help the negative use their negativity to speed things up with greater quality rather than bog it down
•How to deal with the three percent hard core resisters so they don’t ruin everything
•How to know when to be patient and when to push
You’ll never look at your people the same way again, and they will love you for it.
The Big Burp® and Negative Employees: Quit Letting the Crabby People WinNegative People are helpful, irritiating or dangerous. Because negative employees make them nervous, managers make things worse by the way they lead negative employees: we kill our teams by engaging the helpful negative people too late and too long, we intensify the irritating negative people by ignoring them, and we strengthen the dangerous negative people by fighting them. As a result, the crabby people win, their influence pulls down the rest of the team or organization.
This presentation shows executives, managers and project leaders how to tell the difference among the different negative employees--the Dirt Spotters, the Yippers and Yappers and the Light Eaters.
Then it provides clear and practical ways to prevent your helpful negative employees from blocking change, neutralize your irritating employees, and send your dangerous employees to your competition.
It's not enough to teach people how to juggle priorities or better handle their email if the organization constantly bounces between too many priorities. Leaders who can help their people focus will get more done. This overview of FranklinCovey's ground breaking 4 Disciplines of Execution will show you how.