?Reichheld debunked the notion that loyalty was dead. [He] put loyalty economics on the map.?
Fred Reichheld
Pioneer in Loyalty Economics
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Fred Reichheld
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Time 09:51
Fred Reichheld
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Getting world-class results with the NET PROMOTER SYSTEM℠
Engaging employees to build loyal customer relationships
The secret to building a customer-focused culture
The increasingly vital role of loyalty in the Twitter era
Measuring loyalty: moving beyond customer satisfaction to customer delight
How ethical (Golden Rule) leadership drives profitable growth
Using NPS to achieve greatness
Customer and employee advocacy as a strategic theme for your business
The link between loyalty and profitable, sustainable organic growth
Cultural and operational implications of pursuing a customer and employee loyalty-focused strategy
How to create learning loops to realize benefits throughout the organization
Net Promoter System: How to "install" it successfully and realize its benefits for revenue and profit growth
Case studies illustrating paths to success and common pitfalls