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Don Peppers
Don Peppers
Author of Revolutionary Customer Relationship Management Guidebook, "The One to One Future"
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Managing Customer Relationships: A Strategic Framework by Don Peppers Return On Customer by Don Peppers

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Martha Rogers

Co-Author of "The One to One Future"

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Stephen Smith

Empowering Employees to Give Great Customer Service

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Lillian Vernon

Founding Chairman of the Lillian Vernon Corporation

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