?Chris, I was pleasantly surprised to enjoy your presentation yesterday. I was prepared for a long, boring session on customer service again, but you made it enjoyable and educational ? all the comments I heard from everyone yesterday described how impressed they were with your keynote.? ?Chris called a number of key staff members before his keynote. No speaker had ever done that for our strategic planning retreat! It helped him use bank situations and language, which helped people understand how to apply his message.? ?Chris? session was the highlight of the conference! His humor and insights were right on target.?